The new driving force for digital transformation in automation and healthcare

digitization of customer interaction

Photo credit: YouTeam

When a new “driving force” comes along, the digital transformation can have a profound impact on a firm or industry. By forcing hospitals and health systems to quickly adapt to this “new normal,” the COVID-19 pandemic may be the most significant catalyst in recent history for healthcare reform, elevating healthtech to a mainstream role.

There are technologies emerging as possible solutions for the scarcity of healthcare workers and reduced burden today.

The emerging technologies exclude robotic process automation (RPA) and robotic desktop automation (RDA), which have demonstrated success in some administrative duties.

Certain reports have advised investing in measures to increase the flow of workers and improve retention rates for healthcare professionals. But what if the typical policies for developing talent pipelines and retaining employees don’t work?

In order to maintain and grow their customer base, healthcare facilities need to develop unique value propositions that stand out from the competition.

There is a shortage of healthcare workers, and this article will analyze how healthcare institutions might use technology to address the problem.World wide robotics process automation

People-centered automation

When it comes to digital transformation, we often overlook the importance of automation.

Automation is the cornerstone of the digital transformation.

Automation is the bridge that can help businesses think about how they run their businesses and find new jobs and opportunities because of a successful digital transformation project.

A 2021 poll found that enterprise robotic software is expected to reach $1.5 billion in revenue this year. By 2021, the enterprise robotics software solutions industry is expected to grow at a remarkable compound annual growth rate of 39%.Automated tools for digital transformation are becoming increasingly difficult to ignore as the market for automation continues to expand.


The key to digital transformation is having an understanding of your data and what you can do with it. That’s where Robot Process Automation (RPA) comes in. This has emerged recently as a technology that can efficiently replace workers by replicating repetitive operations, such as data entry and reporting.

It is an excellent tool for evaluating massive volumes of data, identifying deviations, and responding to those deviations.

RPA can do wonders when it comes to going through a lot of data and creating meaningful triggers other systems.

RPA can help by automating software and operational processes.

This essentially means that humans don’t have to get involved in the process of enabling interaction between internal systems.

When RPA automates these processes, it relieves some of the stress on workers, so they can work on more innovative and time-saving jobs.


A corporation requires RDA to make sure data gets to relevant places there without issues.

RDA depicts automation in a much more concrete manner.

Automated data transfer across systems is made possible by a program that collects desktop screens, scripts and reprograms the results.

RDA may improve a company’s responsiveness, productivity, dependability, and overall performance.

RDA automates numerous procedures inside the organization.

Aside from RDA and RPA, other technologies are emerging as feasible solutions that can tackle the scarcity of workers and ease the burden on physicians.

Voice Recognition

Monitoring how voice-recognition-based AI solutions may improve physician productivity, minimize burnout, and enhance the patient experience has been on the radar of most researchers for some time now.

Speech-enabled products have great potential to enhance efficiency and revolutionize patient experiences.

Big tech businesses and start-ups alike are now eager to expand their voice recognition capabilities because of speech-enabled products.voice recognition

Several tech companies have put money into consumer-facing voice applications, including Amazon, Apple, Microsoft, and Google. As the only major tech company with a voice-based healthcare product, Amazon has deployed its Alexa services to a number of healthcare establishments. However, Alexa makes use of spoken language for purposes other than clinical diagnosis and treatment.

Many of these solutions don’t help clinicians or caregivers with diagnosis or treatment.

However, these solutions have an important role in how care is delivered.

The voice assistants can help patients with non-medical needs.

Voice assistants can remind patients to take their medicine. It’s almost like having a healthcare assistant at home, but with a voice assistant instead.

Chatbot technologies

As a result of the pandemic’s requirement for an increase in scanning for large numbers of patients with COVID symptoms, conversational interfaces like chatbots have also risen to prominence.

Soon, chatbots are predicted to be worth more than $1 billion in revenue.chatbot transformation

What are some of the most common chatbot applications in the healthcare industry? COVID-19 screening has been the most notable use case for chatbots, without a doubt. Other healthcare chatbot applications include

  • Collecting patient information.
  • Give medical advice and aid with mental health issues
  • Make an appointment with your doctor.
  • Answer questions about your insurance policy.
  • Call to have your medication refilled.

Studies conducted in 2019 found that using chatbots in healthcare can help with monitoring, personalization, anonymity, scaling, real-time communication, and more.

Obstacles to healthcare businesses implementing automation

The Wall Street Journal suggested that there were over 340,000 IT job opportunities in all sectors as of January 2022.

What then is preventing healthcare firms from embracing this cutting-edge technology, given the soaring number of job losses?

The biggest difficulty for health organizations in advancing digital transformation in 2022, according to a new survey, is balancing budgets and internal resource limits. digital transformation

Despite the fact that technology may help ease some of the scarcity of healthcare personnel, the shortage of tech workers is another problem that health systems must address. VC-funded start-ups in the digital health sector are luring away experienced staff members with stock options and other financial incentives.

In addition to budgetary restrictions and a lack of qualified technical personnel, the current state of technology is far from reliable or mature. Tech companies are prone to hiring people who aren’t competent, putting their products and clients at danger.

Automated systems aren’t perfect substitutes for human workers. In the same way that humans need constant attention and nourishment, digital workers such as bots do, too. And humans are still the ones with the expertise on how to make the most of all of this new technology.

Nevertheless, it’s not sustainable to keep things as they are. For the sake of long-term technological transformation toward the digital future, healthcare organizations must take careful steps toward adopting automation technologies now. It is possible to design a road map for each of these scenarios that includes basic items and fast wins that promote patient loyalty and the patient-provider relationship.

Are you prepared to integrate healthtech into your business? Don’t hesitate to get in touch with us right away!